Return, Replacement & Refund Policy

At TYM+, customer satisfaction is important to us. We strive to ensure that every product reaches you in good condition. Please read our Return, Replacement & Refund Policy carefully before placing an order.

Returns

Due to the nature of our products and for reasons of hygiene, safety, and customer protection, we do not accept returns once a product has been delivered.

However, if you receive a damaged, defective, incorrect, or incomplete product, you may be eligible for a replacement or refund, subject to verification.

To report an issue, please contact us within 48 hours of receiving your order with the required details and supporting images or videos.

Replacement Policy

We offer a replacement in the following cases:

  • You received a damaged or defective product.

  • You received the wrong product.

  • The product delivered is different from what you ordered.

  • Your order has missing items.

To request a replacement, please contact our customer support team within 48 hours of delivery and provide:

  • Your order number

  • Clear images of the product and packaging

  • An unboxing video, where applicable

  • A brief description of the issue

All replacement requests are subject to verification by the TYM+ team.

If your request is approved, we will arrange a replacement based on product availability. If the same product is unavailable, we may offer an alternative solution or process a refund where applicable.

Refund Policy

Refunds are issued only in cases where:

  • A replacement is not possible.

  • The product received is damaged, defective, or incorrect and the claim is approved.

  • An order is cancelled by TYM+ after payment has been successfully received.

  • A prepaid order cannot be fulfilled due to product unavailability or other operational reasons.

Once a refund request is approved, the refund will be processed to the original payment method used while placing the order.

Refund processing may take approximately 5–10 working days, depending on your bank, payment provider, or payment method.

Non-Eligible Cases

Returns, replacements, or refunds may not be accepted in the following situations:

  • The product has been used, opened, altered, or damaged after delivery.

  • The request is made after 48 hours of delivery.

  • The product is returned without prior approval.

  • The product does not have its original packaging, accessories, or included items, where applicable.

  • The issue is caused by improper use, handling, or storage after delivery.

  • The customer simply changes their mind after the order has been delivered.

  • The customer provides an incorrect or incomplete delivery address.

  • The delivery could not be completed because the recipient was unavailable after multiple delivery attempts.

How to Request a Replacement or Refund

To raise a request, please contact our customer support team through the contact details provided on the TYM+ website.

Please include your order number, registered contact details, and clear information about the issue. Providing relevant images or videos will help us review and resolve your request faster.

Important Note

TYM+ reserves the right to inspect and verify all claims before approving a replacement or refund. We may reject requests if the issue does not meet the conditions mentioned in this policy.

This policy may be updated or modified from time to time without prior notice. We recommend checking this page periodically for the latest information.

Contact Us

For any questions regarding returns, replacements, or refunds, please contact the TYM+ customer support team through the contact information available on our website.

We will do our best to assist you and resolve your concern as quickly as possible.