1. Privacy Policy

    Last Updated: August 10, 2026

    At TYM+, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, create an account, or otherwise interact with our services.

    By using our website, you acknowledge that you have read and understood this Privacy Policy.

    1. Information We Collect

    We may collect personal information that you provide directly to us when you use our website or purchase our products.

    This may include:

    • Full name

    • Email address

    • Phone number

    • Billing and shipping address

    • Delivery information

    • Order and purchase details

    • Payment-related information

    • Account information, where applicable

    • Customer support communications

    • Reviews, feedback, or other information you voluntarily provide

    We may also automatically collect certain information when you browse our website, including your IP address, browser type, device information, operating system, pages visited, referring website, and information about how you interact with our website.

    2. How We Use Your Information

    We may use your information for the following purposes:

    • To process and fulfill your orders.

    • To arrange delivery of purchased products.

    • To process payments and provide transaction-related services.

    • To communicate with you about your orders.

    • To respond to questions, requests, complaints, or customer support inquiries.

    • To provide and improve our website, products, and services.

    • To maintain and improve website security.

    • To prevent fraud, unauthorized transactions, and misuse of our website.

    • To personalize your shopping experience where appropriate.

    • To send promotional or marketing communications where permitted by law and according to your preferences.

    • To conduct analytics and understand website usage.

    • To comply with applicable laws, regulations, and legal obligations.

    3. Payment Information

    When you make a purchase, your payment may be processed through third-party payment providers.

    We do not intend to store your complete debit card, credit card, or other payment credentials on our own systems unless specifically required and lawfully permitted.

    Payment information may be handled directly by the applicable payment provider according to its privacy and security practices.

    4. Order and Delivery Information

    To fulfill your order, we may share necessary information with delivery partners, logistics providers, payment processors, and other service providers involved in completing your purchase.

    Only information reasonably necessary to provide the relevant service should be shared.

    For intimate wellness products, we aim to handle order and delivery information with appropriate discretion.

    5. Cookies and Similar Technologies

    Our website may use cookies and similar technologies to provide essential functionality, remember preferences, analyze website usage, improve performance, and support marketing activities where applicable.

    Cookies may be used for purposes such as:

    • Maintaining your shopping cart.

    • Supporting checkout functionality.

    • Remembering preferences.

    • Understanding website traffic and usage.

    • Improving website performance.

    • Measuring marketing and advertising effectiveness.

    • Supporting website security.

    You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

    For more information, please refer to our Cookies Policy.

    6. Third-Party Service Providers

    We may use third-party service providers to help operate our business and website. These may include providers involved in:

    • Website hosting and infrastructure

    • E-commerce services

    • Payment processing

    • Order fulfillment and delivery

    • Analytics

    • Customer support

    • Marketing and advertising

    • Website security

    These service providers may process information on our behalf and are expected to handle information according to applicable privacy and security requirements.

    7. Shopify

    Our online store is hosted and operated using Shopify. Shopify provides the technology and infrastructure required to operate our online store, including certain e-commerce, checkout, security, and related services.

    Information processed through Shopify may be subject to Shopify's own privacy practices and policies.

    8. Marketing Communications

    Where permitted by applicable law, we may use your contact information to send you information about products, offers, promotions, new launches, or other updates that may be relevant to you.

    You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

    Please note that even if you opt out of promotional communications, we may still contact you regarding important transactional matters, such as order confirmations, shipping updates, payment issues, or customer service requests.

    9. Data Sharing

    We do not sell or rent your personal information to third parties for their own independent marketing purposes.

    We may share information when necessary with trusted service providers, business partners, payment providers, logistics companies, technology providers, or professional advisors to operate our business and provide services to you.

    We may also disclose information when required by law, legal process, court order, governmental authority, or when reasonably necessary to protect our rights, customers, website, or business.

    10. Data Security

    We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

    However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

    You should also take reasonable precautions when using the internet, including protecting your account credentials and avoiding sharing passwords with others.

    11. Data Retention

    We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal or regulatory requirements.

    The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

    12. Your Privacy Choices

    Depending on applicable law, you may have rights regarding your personal information, including the right to:

    • Request access to certain personal information we hold about you.

    • Request correction of inaccurate information.

    • Request deletion of information where legally applicable.

    • Withdraw consent where processing is based on consent.

    • Opt out of certain marketing communications.

    • Raise a concern or complaint regarding our handling of personal information.

    To make a privacy-related request, please contact us through our Contact Us page.

    We may need to verify your identity before processing certain requests.

    13. Children's Privacy

    Our website is intended for adults and is not directed toward children.

    We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

    If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

    14. Links to Other Websites

    Our website may contain links to third-party websites, services, social media platforms, or other online resources.

    We are not responsible for the privacy practices, security, content, or policies of third-party websites.

    We recommend reviewing the privacy policies of any third-party website you visit.

    15. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, legal requirements, or privacy practices.

    When we make changes, we will update the “Last Updated” date at the top of this page.

    We encourage you to review this Privacy Policy periodically.

    16. Contact Us

    If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through the Contact Us page on our website.